Privacy policy

Effective Date: August 18, 2026

At Minglo, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information We may collect personal information that you provide voluntarily, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information

This information is collected when you:

  • Create an account
  • Place an order
  • Contact customer service
  • Subscribe to marketing emails
  • Submit inquiries or feedback

Automatically Collected Information When you browse our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Website usage information

This information helps us improve website performance and provide a better shopping experience.

2. How We Use Your Information

Minglo may use your personal information for the following purposes:

Order Processing and Fulfillment We use your information to:

  • Process and complete your orders
  • Confirm payments
  • Arrange shipping
  • Provide order updates
  • Handle returns and refunds

Customer Service We use your information to:

  • Respond to customer inquiries
  • Provide support
  • Resolve order issues
  • Improve customer experience

Website Improvement We may use collected information to:

  • Improve website functionality
  • Analyze customer preferences
  • Enhance product selection
  • Improve shopping experience

Marketing Communications With your consent, we may use your email address to send:

  • New product updates
  • Special offers
  • Promotions
  • Brand news

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

3. Payment Information

Minglo does not directly store or process your complete payment card information. Payments are securely processed through trusted third-party payment providers. These providers handle payment information according to their own privacy and security policies. We recommend reviewing the privacy policies of your chosen payment provider for more information.

4. Sharing Your Information

Minglo does not sell, rent, or trade your personal information.

We may share your information only when necessary to provide our services, including:

Service Providers We may share information with trusted third parties that help us operate our business, such as:

  • Payment processors
  • Shipping carriers
  • Order fulfillment services
  • Website hosting providers
  • Customer service tools

These service providers are authorized to use your information only to perform services on our behalf.

Legal Requirements We may disclose information if required by:

  • Applicable laws
  • Government authorities
  • Legal processes
  • Protection of our rights and safety

5. Cookies and Tracking Technologies

Minglo uses cookies and similar technologies to improve your browsing experience. Cookies help us:

  • Remember shopping preferences
  • Maintain website functionality
  • Analyze website traffic
  • Improve marketing performance

You can choose to disable cookies through your browser settings. However, some website features may not function properly.

6. Third-Party Services

Our website may use third-party services, including:

  • Payment providers
  • Shipping providers
  • Analytics services
  • Advertising platforms
  • Email marketing services

These third parties may collect information according to their own privacy policies. Minglo is not responsible for the privacy practices of third-party websites or services.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. We use appropriate security practices to protect customer information. However, no online transmission or storage method can be guaranteed to be 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer service
  • Meet legal obligations
  • Resolve disputes

When information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw marketing consent
  • Request information about how your data is used

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable time.

10. California Residents Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect, use, and share about you
  • Request deletion of your personal information
  • Opt out of the sale of personal information (Note: Minglo does not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at info@shopminglo.com. We will respond to your request within the time required by applicable law.

11. Children's Privacy

Minglo does not knowingly collect personal information from children under the age of 13. Our website and products are intended for adults. If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove the information.

12. International Data Processing

Minglo products are manufactured in China by trusted partners and orders are fulfilled from our facility in the United States. Your information may be processed and stored in locations where our service providers operate. We take reasonable steps to ensure your information is handled securely.

13. Business Information

Company Name: Minglo

U.S. Customer Service Mailing Address: 4320 Broadway, New York, NY 10033, United States

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Minglo Customer Service Email: info@shopminglo.com Phone: +1 332-296-6970 Business Hours: 11:00 AM – 7:00 PM (Eastern Time, United States)