Privacy policy
Effective Date: July 2026
At Minglo, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
We may collect personal information that you provide voluntarily, including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Payment-related information
This information is collected when you:
- Create an account
- Place an order
- Contact customer service
- Subscribe to marketing emails
- Submit inquiries or feedback
Automatically Collected Information
When you browse our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Website usage information
This information helps us improve website performance and provide a better shopping experience.
2. How We Use Your Information
Minglo may use your personal information for the following purposes:
Order Processing and Fulfillment
We use your information to:
- Process and complete your orders
- Confirm payments
- Arrange shipping
- Provide order updates
- Handle returns and refunds
Customer Service
We use your information to:
- Respond to customer inquiries
- Provide support
- Resolve order issues
- Improve customer experience
Website Improvement
We may use collected information to:
- Improve website functionality
- Analyze customer preferences
- Enhance product selection
- Improve shopping experience
Marketing Communications
With your consent, we may use your email address to send:
- New product updates
- Special offers
- Promotions
- Brand news
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
3. Payment Information
Minglo does not directly store or process your complete payment card information.
Payments are securely processed through trusted third-party payment providers.
These providers handle payment information according to their own privacy and security policies.
We recommend reviewing the privacy policies of your chosen payment provider for more information.
4. Sharing Your Information
Minglo does not sell, rent, or trade your personal information.
We may share your information only when necessary to provide our services, including:
Service Providers
We may share information with trusted third parties that help us operate our business, such as:
- Payment processors
- Shipping carriers
- Order fulfillment services
- Website hosting providers
- Customer service tools
These service providers are authorized to use your information only to perform services on our behalf.
Legal Requirements
We may disclose information if required by:
- Applicable laws
- Government authorities
- Legal processes
- Protection of our rights and safety
5. Cookies and Tracking Technologies
Minglo uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember shopping preferences
- Maintain website functionality
- Analyze website traffic
- Improve marketing performance
You can choose to disable cookies through your browser settings. However, some website features may not function properly.
6. Third-Party Services
Our website may use third-party services, including:
- Payment providers
- Shipping providers
- Analytics services
- Advertising platforms
- Email marketing services
These third parties may collect information according to their own privacy policies.
Minglo is not responsible for the privacy practices of third-party websites or services.
7. Data Security
We take reasonable measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
We use appropriate security practices to protect customer information.
However, no online transmission or storage method can be guaranteed to be 100% secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer service
- Meet legal obligations
- Resolve disputes
When information is no longer needed, we will take reasonable steps to securely delete or anonymize it.
9. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw marketing consent
- Request information about how your data is used
To exercise these rights, please contact us using the information below.
10. Children's Privacy
Minglo does not knowingly collect personal information from children under the age of 13.
Our website and products are intended for adults.
If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove the information.
11. International Data Processing
Minglo products are manufactured in China and orders are shipped from our U.S. warehouse.
Your information may be processed and stored in locations where our service providers operate.
We take reasonable steps to ensure your information is handled securely.
12. Business Information
Company Name: Minglo
Manufacturing Facility (China):
Gaoming Industrial Zone, Chiwei Subdistrict, Puning City, Guangdong Province 515300, China
U.S. Warehouse:
4320 Broadway, New York, NY 10033, United States
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Minglo Customer Service
Email: info@shopminglo.com
Phone: +1 332-296-6970
Business Hours:
11:00 AM – 7:00 PM (Eastern Time, United States)