Shipping policy

At Minglo, we are committed to providing a transparent, reliable, and convenient shopping experience for our customers. We carefully inspect and prepare each order before shipment to ensure product quality and a smooth delivery experience. All returns and after-sales services are handled through our facility in New York. We currently provide shipping services only within the United States.

1. Product Manufacturing, Shipping & Return Information

Minglo products are manufactured in China by trusted partners and fulfilled from our facility in the United States.

U.S. Customer Service Mailing Address: 4320 Broadway, New York, NY 10033, United States

All orders are shipped from our New York facility after order processing is completed. All approved returns should be sent to the above address according to our return instructions.

2. Shipping Area

Minglo currently ships to all 50 states of the United States. We do not provide international shipping at this time. Orders can only be delivered to valid residential and commercial addresses within the United States.

3. Order Processing Time

After your payment is successfully confirmed, your order will require 1–3 business days (Monday to Friday) for order verification, quality inspection, packaging, and shipment preparation.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note:

• Processing time is separate from shipping time.
• Orders placed during holidays, promotions, or peak shopping seasons may require additional processing time.

4. Shipping Rates & Delivery Time

We use the following carriers:

• Standard Shipping: USPS
• Expedited Shipping: UPS / FedEx

5. Free Shipping Policy

Customers qualify for free standard shipping when the order subtotal reaches $100 or more. Orders below $100 require a standard shipping fee of $6.55. The shipping fee will be automatically calculated and displayed during checkout.

6. Expedited Shipping Policy

Expedited shipping is available for all orders. The expedited shipping fee is $14.96.

Please note: Expedited shipping only reduces transportation time. It does not reduce the 1–3 business days (Monday–Friday) processing time.

7. Shipping Restrictions

We are unable to ship to:

• International addresses outside the United States
• Military addresses (APO, FPO, DPO)
• Certain remote or restricted delivery areas
• Locations that cannot receive standard carrier delivery service

Customers are responsible for providing accurate shipping information.

8. Tracking Information

After your order has been shipped, tracking information will be sent to the email address provided during checkout. Please allow 24–48 hours for tracking information to become active.

9. Delivery Delays

Estimated delivery times are provided as a reference only. Delivery may be delayed due to weather, carrier issues, holidays, or incorrect address information. We will do our best to assist customers in resolving any shipping issues.

10. Tariffs & Duties

All orders shipping within the United States are delivered duty-free. Customers do not need to pay any additional customs duties or import tariffs.

11. Contact Information

If you have any questions regarding shipping or your order, please contact us:

Minglo Customer Service Email: info@shopminglo.com Phone: +1 332-296-6970 Business Hours: 11:00 AM – 7:00 PM (Eastern Time, United States)

U.S. Customer Service Mailing Address: 4320 Broadway, New York, NY 10033, United States