Refund policy
At Minglo, customer satisfaction is our priority. We want every customer to enjoy a comfortable and confident shopping experience when purchasing our sleepwear products.
Minglo products are manufactured in China by trusted partners and fulfilled from our facility in the United States. To provide convenient after-sales service, all approved returns are processed through our facility in New York.
Please carefully review the following return and refund policy before requesting a return.
1. Return Eligibility
We accept returns within 30 days after the delivery date.
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and unwashed.
- The item must be in its original condition.
- The product must include original packaging, tags, and accessories (if applicable).
- The item must not have any signs of wear, damage, stains, odors, or alterations.
For hygiene and safety reasons, returned sleepwear products must meet all return requirements.
2. Items That Cannot Be Returned
Due to hygiene considerations, the following items are not eligible for return:
- Items that have been worn, washed, or used
- Items without original packaging or tags
- Products damaged due to improper use or care
- Items returned after the 30-day return period
- Clearance, final sale, or promotional items marked as non-returnable
3. Return Request Process
To ensure smooth processing and a quick refund, please contact our support team first to receive return instructions before sending your item back.
Step 1: Contact our customer service team with your order number and reason for return.
Step 2: Wait for return approval and receive return instructions.
Step 3: Ship the approved return item to our U.S. Customer Service Mailing Address.
4. Return Shipping Address
All approved returns should be shipped to:
U.S. Customer Service Mailing Address 4320 Broadway, New York, NY 10033, United States
Customers are responsible for providing accurate return information and properly packaging returned items.
5. Return Shipping Fees
Customer Responsibility Customers are responsible for return shipping costs if:
- The customer changes their mind
- The wrong size was selected
- The customer no longer wants the product
- The customer ordered the wrong item
Original shipping fees (if applicable) are non-refundable.
Minglo Responsibility Minglo will cover return shipping costs when:
- The item received is damaged
- The wrong product was shipped
- The product has a manufacturing defect
- The order was incorrect due to our error
6. Refund Policy
Once we receive and inspect your returned item, we will send a confirmation email regarding your refund status.
If your return is approved, the refund will be issued to the original payment method.
Refund processing time: 7 business days after the return is approved.
Please note:
- Your bank or payment provider may require additional time to process and display the refund.
- Shipping fees are non-refundable unless the return is caused by our error.
7. Exchange Policy
Currently, Minglo does not offer direct exchanges.
If you need a different size, color, or style:
- Return the original item following our return process.
- Place a new order for the desired product.
This allows customers to receive their preferred item faster.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged product, a defective item, the wrong product, or missing items from your order, please contact us as soon as possible after delivery (we recommend within 7 days) and provide:
- Order number
- Description of the issue
- Photos showing the problem
Our basic 30-day return policy still applies. Contacting us early helps us resolve the issue more quickly.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Minglo Customer Service Email: info@shopminglo.com Phone: +1 332-296-6970 Business Hours: 11:00 AM – 7:00 PM (Eastern Time, United States)
U.S. Customer Service Mailing Address: 4320 Broadway, New York, NY 10033, United States