Refund policy

At Minglo, customer satisfaction is our priority. We want every customer to enjoy a comfortable and confident shopping experience when purchasing our sleepwear products.

All Minglo products are manufactured in China and shipped from our U.S. warehouse. To provide convenient after-sales service, all approved returns are processed through our United States warehouse.

Please carefully review the following return and refund policy before requesting a return.

1. Return Eligibility

We accept returns within:

30 days after the delivery date

To be eligible for a return, the following conditions must be met:

The item must be unused, unworn, and unwashed.
The item must be in its original condition.
The product must include original packaging, tags, and accessories (if applicable).
The item must not have any signs of wear, damage, stains, odors, or alterations.

For hygiene and safety reasons, returned sleepwear products must meet all return requirements.

2. Items That Cannot Be Returned

Due to hygiene considerations, the following items are not eligible for return:

Items that have been worn, washed, or used
Items without original packaging or tags
Products damaged due to improper use or care
Items returned after the 30-day return period
Clearance, final sale, or promotional items marked as non-returnable

If a product arrives damaged, defective, or incorrect, please contact us within 7 days after delivery and provide photos or relevant information. We will review the issue and provide an appropriate solution.

3. Return Request Process

To request a return, please follow these steps:

Step 1:

Contact our customer service team with your order number and reason for return.

Step 2:

Wait for return approval and receive return instructions.

Step 3:

Ship the approved return item to our U.S. warehouse address.

Please do not send returns before receiving approval. Unauthorized returns may not be accepted.

4. Return Shipping Address

All approved returns should be shipped to:

Minglo U.S. Warehouse
4320 Broadway, New York, NY 10033, United States

Customers are responsible for providing accurate return information and properly packaging returned items.

5. Return Shipping Fees

Customer Responsibility

Customers are responsible for return shipping costs if:

The customer changes their mind
The wrong size was selected
The customer no longer wants the product
The customer ordered the wrong item

Original shipping fees (if applicable) are non-refundable.

Minglo Responsibility

Minglo will cover return shipping costs when:

The item received is damaged
The wrong product was shipped
The product has a manufacturing defect
The order was incorrect due to our error

6. Refund Policy

Once we receive and inspect your returned item, we will send a confirmation email regarding your refund status.

If your return is approved:

The refund will be issued to the original payment method.

Refund processing:

5–10 business days

after the return is approved.

Please note:

Your bank or payment provider may require additional time to process and display the refund.
Shipping fees are non-refundable unless the return is caused by our error.